
INTRODUCTION TO HOSPITALITY MANAGEMENT - ONLINE ONLY
Take your career to the next level
Restaurant consultant Mike Ganino works with businesses to build strong brands and engage staff to provide consistently great service. In this online course on hospitality management, he shares his expert tips to guide you as you take the first steps into a leadership role.
WHAT YOU WILL LEARN
By the end of this course you’ll be equipped with the know-how to take on your new role with confidence:
How to prepare for your first day as a manager
How to prioritize tasks at work
How to delegate tasks effectively
How to be a confident manager
How to roster staff effectively
How to multitask effectively at work
How to ensure your restaurant staff meet service standards
How to deal with difficult customers in a restaurant
How to deal with an intoxicated guest
How to respond to customer feedback
How to quickly build rapport with new staff
How to run effective team meetings
How to conduct effective performance reviews
How to keep staff accountable
How to have difficult conversations with your staff
How to manage conflict between staff
How to build a harassment-free workplace
Bonus courses included:
- Rostering Management
In this online course, Founder and Managing Director of Roster Right, Lisa Spiden, will take you through what to consider when doing your rosters to help with your business's success.
WHAT YOU WILL LEARN
Why rosters are an important tool in a business
What a good roster consists of
How small changes to a roster can be costly over time
What a base roster is and how to use it
Why coverage should be considered before designing your roster
How business rules can impact rostering decisions
Why being compliant is important
Tools to help with rostering
- Training Fundamentals
In this online course, co-founder and CEO of Wilcuma, Nicolas Simon, will teach you key skills and techniques that will help you create and deliver engaging training content to your team.
WHAT YOU WILL LEARN
The importance of effective training for hospitality businesses
How to plan and structure your training to get the best results
How different people learn
How to effectively train others
How to make your training and delivery engaging
How to structure and plan an effective staff induction
How to run an effective staff induction
How to train groups of staff