HOUSEKEEPING PRINCIPLES AND FUNDAMENTALS - ONLINE ONLY

Think housekeeping is just about making beds? Think again!

As a member of the housekeeping team, you are one of the many moving parts helping to deliver exceptional guest experiences from even before a guest arrives.

In this online course, housekeeping expert Hannah Crowley-McClelland will teach you about the principles and the effective service involved when working a housekeeping position.

WHAT YOU WILL LEARN

  • The different roles in the housekeeping department

  • The importance of personal hygiene

  • Common WHS risks faced in housekeeping

  • What and how to use housekeeping cleaning agents

  • What and how to use housekeeping equipment

  • What items to include on a housekeeping cart

  • Best practice rules for cleaning

  • Best practices for entering guest rooms

In extra 13 video lessons, ​

housekeeping professional, Loki Basireddy, will take you through some best practice ways to clean every part of a guest room.

WHAT YOU WILL LEARN

  • How to enter a guest room safely

  • How to make a bed

  • How to clean a bathroom

  • How to mop floors safely

  • How to clean surfaces, mirrors, and walls

  • How to operate vacuuming equipment

  • When to replenish room amenities

  • The impact that room presentation has on the guest experience

 

+64 221909650

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