DELIVERING PASSIONATE SERVICE - UP TO 12 HOURS OF PRACTICAL WORKSHOPS + ONLINE LEARNING
When you’re working as a restaurant server, the difference between being the person who just takes orders and the person who creates memorable experiences for customers is in the approach you take to the work.
Delivering passionate service means challenging yourself to be the best server you can be – to the benefit of yourself as much as your guests!
Restaurant manager Jason James is in charge of the front of house team at Odd Duck, a farm-to-table restaurant renowned for its dedicated customer service. He believes in the importance of fostering a culture of positive change and growth among his staff.
In this online hospitality course, he shares his tips for self-directed professional development so you can be the best of the best!
WHAT YOU WILL LEARN
What it takes to be a good server
How to discover what service means to you
The importance of humility in service
How to provide service with integrity
How to push yourself as a server
How to communicate properly with guests and co-workers
The importance of offering service with a smile
How to stay on top when you’re in the weeds
Tactics for improving your knowledge as a server
How to use teamwork in the restaurant