STARTER HOSPITALITY EDUCATION 
WELCOMES YOU

Be Employable

 

ABOUT STARTER HOSPITALITY EDUCATION

By Dani MC

Are you looking to earn a bit of cash or gain some overseas work experience while you travel in New Zealand?

Starter Hospitality is your safe space to learn hospitality skills through a combination of bite-sized video learning, hands on workshops, and mentor sessions.

Our purpose is to help you gain skills quickly and easily, so you can build your resume with certificates globally recognised by the Institute of Hospitality (IOH), showcase it to employers, and to help you unlock job opportunities.    

 

STARTER HOSPITALITY EDUCATION        CERTIFICATES IN HOSPITALITY

Be Job Ready

Learn English and work in hospitality during your travels.

Make extra cash, meet new friends, increase your network and develop your personal and professional skills with our monthly membership.


The beauty of our membership program is that you can start building your hospitality vocabulary in English and learn skills needed before traveling overseas. You will have instant access to over 450 video lessons from the world's best instructors on a range of hospitality topics, suitable for any role.

Within our engaging members only private group you will be assigned a coach and will receive daily tips and insights on how to make the most of your travels and work experience, while also having fun.

Each course includes multiple video-lessons and a quiz. Members must complete each lesson and pass the quiz to earn a Course Certificate endorsed by the Institute of Hospitality.

Clique hear to discover our Certificates Library

The Perfect Coffee

BARISTA COURSES

Up to 12 hours of practical workshops in Auckland + Online Training

Coffee: it’s the thing that helps keep you awake in the morning, it gets you through the afternoon slump and comes in a variety of types. Really, it’s no wonder that more than 400 billion cups are consumed each year across the world.

In this course, barista champion and coffee leader Hugh Kelly will show you how to use and maintain the machine behind the perfect cup of coffee: the espresso machine.

WHAT YOU WILL LEARN

  • What is espresso coffee?

  • Processing and roasting coffee beans

  • Storing coffee beans

  • Parts of an espresso machine

  • Grinding and dosing espresso coffee

  • Distributing and tamping espresso coffee

  • Extracting the perfect espresso shot

  • Understanding different types of milk

  • Stretching and texturing milk

  • Splitting milk

  • Pouring milk to make espresso drinks

  • Top tips for espresso coffee service

  • Cleaning an espresso machine

IMG_4872.jpg

COMMERCIAL KITCHEN MASTERCLASS

Barista + Commercial Kitchen Appliances Knowledge

In this 4 hours commercial kitchen masterclass you will practice your espresso coffee making knowledge gained by learning from our online courses.  You will have a chance to make delicious coffee drinks using a professional semi-automatic espresso coffee machine. 

Also, learn how to operate a commercial dishwasher and other kitchen appliances.

Graduates Holding Diplomas

16 WEEKS MEMBERSHIP

On demand video lessons + 12 hours of practical workshops in Auckland, NZ

Our membership will help you get prepared to work in hospitality during your travels in New Zealand, so you can earn a bit of cash, improve your vocabulary, add an overseas work experience on your CV, make new friends, all while exploring this beautiful country.
Our membership plan includes more than 450 video lessons in hospitality skills suitable to any role, 12 hours of practical workshops in Auckland, plus access to Starter Hospitality Education private community app, featuring an interactive forum and member's group chat, member's only events space and a blog where we share tips, ideas and more.

Tea Set

TEA MASTERY - ONLINE ONLY

this course is perfect for those seeking to understand why tea has become the second most consumed beverage in the world.

Tea: it's the second most consumed beverage in the world, has endless health benefits and demand has never been higher. In fact, businesses around the world are finding that their tea menus are not just creating a buzz, but increasing sales by the cup-load.

In this course, Co-founder and Director of Somage Fine Foods, Nathan Wakeford, will explain the different types of tea, how to brew tea correctly and how to take advantage of the booming tea trend.


WHAT YOU WILL LEARN

  • Welcome - Tea fundamentals

  • A short history of tea

  • Where tea comes from

  • Types of tea: an overview

  • Black tea

  • Oolong tea

  • Green, white, and yellow tea

  • Puerh tea

  • Tea service standards for hospitality venues

  • The importance of water quality in tea preparation

  • A guide to brewing great tea

  • A guide to brewing iced tea

  • Controlling tea infusion

  • Phases of tea infusion

  • Evaluating Tea: Objectives of a tea cupping

  • Evaluating Tea: The tea cupping process

  • Tea Cupping: Dry leaf evaluation

  • Tea Cupping: Wet leaf evaluation

  • Tea Cupping: Evaluating tea liquor

  • Tea Cupping: Identifying faults and defects

  • Designing a tea menu

  • Pairing tea with food and drink

Cocktail Final Touch

BARTENDING FOR BEGINNERS - UP TO 12 HOURS OF PRACTICAL WORKSHOPS IN AUCKLAND + ONLINE VIDEO-LESSONS.

Service Subtitle

The cocktail renaissance of the last decade has brought bartending to the forefront of the hospitality industry. The modern bartender is a professional who is dedicated to perfecting mixology and providing outstanding customer service. Creativity, innovation and constant learning are hallmarks of today’s craft cocktail scene.

As a World Class recognized bartender and owner of an award-winning bar, Charlie Ainsbury knows a thing or two about what it takes to be the best behind the bar.

WHAT YOU WILL LEARN

In this online bartender course, you’ll learn these tricks of the trade to get your bartending career started:

  • How to be a successful professional bartender

  • Where you can go if you choose bartending as a career

  • How to use essential bartending tools

  • How to measure cocktails

  • Essential cocktail making techniques

  • How to garnish cocktails

  • How to pick the right ice for cocktails

  • Classic cocktail recipes

  • How to properly clean a bar

Bonus online courses included:

- Beer Basics and Draft Beer Operations

- German Beers

- Guiness

- Sake

- Vodka Basics and Cocktails

- Gin Basics and Cocktails

- Whiskey Basics and Classic Cocktails


Becoming a bartender in our contemporary world demands skilling up and staying ahead of the game. If you’re passionate about mastering the art of cocktail making, we’ve got you covered!

Wine Barrels

WINE KNOWLEDGE FOR SERVERS - UP TO 12 HOURS OF PRACTICAL WORKSHOPS IN AUCKLAND + ONLINE VIDEO-COURSES.

Mastering wine service is one of the most important and valuable skills a server can possess.

Wine service is an unavoidable aspect of the job – everyone loves wine, so you’re going to need to brush up on your basic wine knowledge sooner or later, whether you work in fine or casual dining, or in a bar.

Sommelier and wine educator Kristene King Thrall is here to help you take your service game to the next level. In this online wine course, she helps you learn more about this ancient, beloved drink while teaching you the skills you’ll need to perform effortless wine service at the tableside.

Bonus courses included:

- Wine Knowledge Essentials

- Champagne Essentials

WHAT YOU WILL LEARN

By the end of this course you’ll have your Wine 101 training completed and be able to handle these aspects like a pro:

  • How to correctly open a bottle and serve wine in a restaurant

  • How to hold a wine glass correctly

  • How to polish a wine glass correctly

  • How to decant wine correctly

  • How to taste wine like a pro

  • How to tell if wine is bad (and if it can be fixed)

  • How wine is made

  • How the wine fermentation process works

  • The role of oak in winemaking

  • Old world vs new world wine

  • The effect of climate on wine production

  • What tannins are and why they matter

  • What phylloxera is and how it impacts winemaking

  • How sparkling wine is made

  • The most common red, white and sparkling wines

  • The most helpful wine apps, books and podcasts to help you excel

  • The ideal wine serving temperatures for different varieties

  • How much wine to stock for a function

  • Champagne essentials:

  • What is champagne and where does it come from

  • A short history of champagne

  • The grapes of champagne

  • How champagne is made

  • Styles of champagne

  • Understanding dosage

  • Reading a champagne label

  • A guide to champagne brands (Grand Marque and Grower)

  • Storing champagne (open and closed bottles)

  • Recommending champagne to customers

  • Opening a champagne bottle

  • Serving champagne

Folding Sign

WORK HEALTH AND SAFETY - ONLINE ONLY

What you can do to keep yourself, your colleagues and your clients safe during your working shift.

This Work Health and Safety learning category is is divided into 6 video-courses:


- Alcohol Awareness

- Food Allergies

- Workplace Bullying and Harassment

- Personal Protective Equipment

- Slips, Trips & Falls

- Manual Handling

Drinks expert, writer, educator and bartender, Fred Siggins, will teach you about the responsible service of alcohol.

WHAT YOU WILL LEARN

  • The importance of responsible alcohol service

  • Consequences of unsafe alcohol service

  • Effects of alcohol on the body

  • How to check a guest's identification

  • The signs of intoxication

  • How to refuse or discontinue an alcohol sale

Founder and president of CertiStar, Shandee Chernow, will help you understand important information about food allergies that will help you keep your customers safe.

WHAT YOU WILL LEARN​

  • Food allergy facts

  • Allergic reactions and anaphylaxis - signs & symptoms

  • Would you eat this if you were allergic?

  • Serving guests with food allergies

  • Determining best food options for guests with allergies

  • Preventing allergen contamination - Back of House (BOH)

  • Preventing allergen contamination - Front of House (FOH)

  • What to do if someone has an allergic or anaphylactic reaction

Founder and president of Ethics Suite, Juliette Gust, will help you better understand the issues of workplace harassment and bullying, what to do if you are a victim or witness and potential consequences for perpetrators.

WHAT YOU WILL LEARN

  • Introduction to harassment and bullying

  • Rights and responsibilities of employees and managers in workplace conduct

  • What is (and what isn’t) considered workplace bullying

  • What is workplace harassment & discrimination

  • Understanding sexual harassment in hospitality

  • Where and when workplace bullying and harassment can occur

  • The impact of bullying, harassment and discrimination on individuals and organizations

  • What to do if you’re the victim of or witness to bullying or harassment

  • Understanding victimization and gossip

  • Potential consequences of engaging in unacceptable workplace conduct   

 Luke Croston, a leading chef who creates custom food solutions for clients such as Retail Zoo and former Group General Manager of Food Operations at Made Establishment, will help you learn the importance of personal protective equipment, what makes tasks hazardous, and potential impacts these tasks can have on individuals.

  • WHAT YOU WILL LEARN

  • What is personal protective equipment (PPE)

  • When to use personal protective equipment

  • Using personal protective equipment correctly

  • Responsibilities - personal protective equipment

  • Looking after your personal protective equipment

  • Introduction to slips, trips, and falls

  • Identify and prevent common slip hazards

  • Identify and prevent common trip hazards

  • Identify and prevent common fall hazards

  • Reporting slips, trips, and falls

  • Common manual handling hazards and consequences

  • Identify and assess manual handling hazards

  • Reduce or eliminate manual handling hazards

  • Correct lifting and carrying techniques

  • Reporting manual handling incidents

Team work

INTRODUCTION TO HOSPITALITY MANAGEMENT - ONLINE ONLY

Take your career to the next level

Restaurant consultant Mike Ganino works with businesses to build strong brands and engage staff to provide consistently great service. In this online course on hospitality management, he shares his expert tips to guide you as you take the first steps into a leadership role.

WHAT YOU WILL LEARN

By the end of this course you’ll be equipped with the know-how to take on your new role with confidence:


  • How to prepare for your first day as a manager

  • How to prioritize tasks at work

  • How to delegate tasks effectively

  • How to be a confident manager

  • How to roster staff effectively

  • How to multitask effectively at work

  • How to ensure your restaurant staff meet service standards

  • How to deal with difficult customers in a restaurant

  • How to deal with an intoxicated guest

  • How to respond to customer feedback

  • How to quickly build rapport with new staff

  • How to run effective team meetings

  • How to conduct effective performance reviews

  • How to keep staff accountable

  • How to have difficult conversations with your staff

  • How to manage conflict between staff

  • How to build a harassment-free workplace

Bonus courses included:

- Rostering Management

In this online course, Founder and Managing Director of Roster Right, Lisa Spiden, will take you through what to consider when doing your rosters to help with your business's success.

WHAT YOU WILL LEARN

  • Why rosters are an important tool in a business

  • What a good roster consists of

  • How small changes to a roster can be costly over time

  • What a base roster is and how to use it

  • Why coverage should be considered before designing your roster

  • How business rules can impact rostering decisions

  • Why being compliant is important

  • Tools to help with rostering

- Training Fundamentals

In this online course, co-founder and CEO of Wilcuma, Nicolas Simon, will teach you key skills and techniques that will help you create and deliver engaging training content to your team.

WHAT YOU WILL LEARN

  • The importance of effective training for hospitality businesses

  • How to plan and structure your training to get the best results

  • How different people learn

  • How to effectively train others

  • How to make your training and delivery engaging

  • How to structure and plan an effective staff induction

  • How to run an effective staff induction

  • How to train groups of staff

Chef's Kitchen

KITCHEN LEADERSHIP FOR EXECUTIVE CHEFS - ONLINE ONLY

The executive chef is the leader of a professional kitchen. Also known as a head chef or chef de cuisine, this person is in charge of all back of house activities, from menu planning and ordering, to rostering and mentoring of kitchen staff.

Culinary leadership expert Glenn Flood has worked as a chef and kitchen manager for two decades. In his current role, he looks after a chef brigade that exceeds 1100, serving 18 million customers a year. With a passion for watching others excel, Glenn is dedicated to helping up and coming chefs reach their full potential.

Over ten lessons, Glenn shares his industry expertise to help you refine your communication skills, develop awareness of your management style, identify gaps that are holding you back, and unpack the skills you need to help your business grow.

WHAT YOU WILL LEARN

  • The job requirements, duties and responsibilities of an executive chef

  • Essential chef leadership skills

  • How to be a great communicator in a leadership position

  • Why strategic planning is crucial in a professional kitchen

  • How to promote teamwork in the kitchen

  • Staff coaching and mentoring tips that will foster a culture of learning

  • The importance of systems in kitchen management

  • How to plan a menu that customers will love

  • The role of back of house staff in customer service


Bonus Courses Included:​

- Mise En Place

In this online course, Alastair McLeod, owner of Al’FreshCo, will teach you about mise en place, a sort of culinary checklist. It’s a way of ensuring you have absolutely everything you need, ready to go before service starts. That means having your ingredients measured and prepared, assembling pots and pans, organizing plates and serving pieces, heating ovens and making sure all necessary equipment is ready to go.

Learn how to keep your kitchen from turning into hell’s kitchen with Alastair as he teaches you the effective use of mise en place and shows you how beneficial an organized workstation can be.

WHAT YOU WILL LEARN
• What is mise en place and why is it important
• How to write a mise en place plan
• How to keep your workstation tidy during mise en place
• How to work effectively during mise en place
• How to communicate with your team during mise en place
• How to organize your station ready for service

- Food Safety and Hygiene

With years of experience as a chef in restaurants around the world, Alastair has seen his fair share of kitchens – the good and the bad – and is well-versed in what it takes to keep a kitchen clean.

WHAT YOU WILL LEARN

  • The proper hand washing procedure for food safety

  • The importance of personal hygiene in the kitchen

  • The importance of cleanliness and sanitation in the kitchen

  • Dealing with food allergies

  • How to prevent food from spoiling

  • How to prevent cross contamination

  • The importance of proper food storage

  • Why temperature control matters for food safety

  • The importance of food safety standards

Vaccum Cleaner

HOUSEKEEPING PRINCIPLES AND FUNDAMENTALS - ONLINE ONLY

Think housekeeping is just about making beds? Think again!

As a member of the housekeeping team, you are one of the many moving parts helping to deliver exceptional guest experiences from even before a guest arrives.

In this online course, housekeeping expert Hannah Crowley-McClelland will teach you about the principles and the effective service involved when working a housekeeping position.

WHAT YOU WILL LEARN

  • The different roles in the housekeeping department

  • The importance of personal hygiene

  • Common WHS risks faced in housekeeping

  • What and how to use housekeeping cleaning agents

  • What and how to use housekeeping equipment

  • What items to include on a housekeeping cart

  • Best practice rules for cleaning

  • Best practices for entering guest rooms

In extra 13 video lessons, ​

housekeeping professional, Loki Basireddy, will take you through some best practice ways to clean every part of a guest room.

WHAT YOU WILL LEARN

  • How to enter a guest room safely

  • How to make a bed

  • How to clean a bathroom

  • How to mop floors safely

  • How to clean surfaces, mirrors, and walls

  • How to operate vacuuming equipment

  • When to replenish room amenities

  • The impact that room presentation has on the guest experience

Waiter with Champagne Flutes

DELIVERING PASSIONATE SERVICE - UP TO 12 HOURS OF PRACTICAL WORKSHOPS + ONLINE LEARNING

When you’re working as a restaurant server, the difference between being the person who just takes orders and the person who creates memorable experiences for customers is in the approach you take to the work.

Delivering passionate service means challenging yourself to be the best server you can be – to the benefit of yourself as much as your guests!

Restaurant manager Jason James is in charge of the front of house team at Odd Duck, a farm-to-table restaurant renowned for its dedicated customer service. He believes in the importance of fostering a culture of positive change and growth among his staff.

In this online hospitality course, he shares his tips for self-directed professional development so you can be the best of the best!

WHAT YOU WILL LEARN


  • What it takes to be a good server

  • How to discover what service means to you

  • The importance of humility in service

  • How to provide service with integrity

  • How to push yourself as a server

  • How to communicate properly with guests and co-workers

  • The importance of offering service with a smile

  • How to stay on top when you’re in the weeds

  • Tactics for improving your knowledge as a server

  • How to use teamwork in the restaurant

 

GET IN TOUCH

12 Madden Street

+64 221909650

 

+64 221909650

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